We're Hiring!

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We are seeking an organised and customer-focused Examinations and Graduations Officer to join our team in the Student Services and Support Directorate and play a key role in delivering high-quality examination and graduation services.

• Part-time opportunity - 29 hours per week backfilling two staff members currently on flexible work arrangements. Further details about the appointment will be discussed during the shortlisting process.
• Fixed term to April 2027
• Based at the Cairns Nguma-bada campus, Smithfield
• HEWL 5: $78,740 - $89,310 per annum (pro-rata) plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits.

ABOUT THE ROLE

You will provide well-informed, responsive support to students and staff, helping to create positive experiences and ensuring their needs are met on an ongoing basis. This role involves supporting the coordination and management of end-of-study examinations and University graduations, maintaining the integrity of student records across various online systems, and ensuring all services comply with University policies and procedures. By contributing to continuous improvement initiatives, you will help enhance operational processes and support a high-performance, collaborative, and innovative culture at JCU.

QUALIFICATIONS, SKILLS AND EXPERIENCE

You bring a relevant qualification, or an equivalent combination of experience, education, and training, to this role. You will demonstrate strong organisational, administrative, and problem-solving skills, with the ability to prioritise competing deadlines while exercising discretion, judgement, and initiative. Excellent interpersonal and communication skills are essential, as you will liaise and collaborate effectively with staff and students at all levels. Proficiency in Microsoft Office and other student and learning-related software is also required.

If you thrive in a fast-paced environment, enjoy delivering excellent service, and want to make a meaningful impact on the student journey, we encourage you to apply.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• A range of flexible working options
• Attractive options for salary packaging
• Professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to cafes, sporting and fitness facilities.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

Applications close on Sunday 1 February at 11:55 PM AEST.

As the role requires an urgent commencement, we are seeking applications from candidates who currently hold Australian work rights.

For any enquiries about the role, please contact Kylie Carrigan on (07) 4781 6687 or via email - kylie.carrigan@jcu.edu.au.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply.  We value and celebrate the diversity of our community and are committed to ensuring our learning and working environment is safe and welcoming.