We're Hiring!

We now have an exciting opportunity for an enthusiastic and skilled Digital Services Technician to join our Systems team based in Mackay.

• Full time continuing | 36.25hrs per week
• HEWL 5: $76,633 - $86,920 plus up to 17% employer superannuation contributions, and a 2.75% pay increase from December 31, 2025

WHAT YOU CAN ACCOMPLISH IN THE ROLE 

The Digital Services Technician provides first and second-level desktop, audiovisual (AV), and digital services support to the University, assisting with specialised videoconferencing, AV systems, desktop hardware, software troubleshooting, and associated technology across various digital and physical workspaces. The role ensures that customer needs are addressed and that high-quality performance outcomes are consistently delivered. This includes maintaining the operational functionality, security, and reliability of AV technology, desktop systems, and peripheral devices at JCU by diagnosing and resolving routine technical issues, performing software installations, and supporting operating system and hardware updates.

WHAT YOU WILL BRING TO THE ROLE 

• Degree qualifications or a combination of relevant experience and education.
• Experience in resolving technical faults and providing customer support in a videoconferencing and audiovisual environment.
• Informed analytical and problem-solving skills to judge shifting priorities and work both independently and as a member of a team.
• Demonstrated computer literacy with proficiency in a range of software packages and an ability to adapt to other desktop software quickly.
• Experience in the use and support of Cisco Telepresence systems, AV Control, audio and display systems (desirable).
• Well-developed verbal communication and interpersonal skills with proven ability to maintain highly effective working relationships.

WHY JCU? 

JCU offers a culturally diverse working environment with opportunities for professional and personal growth – working under the values of Authenticity, Excellence, Integrity, and Respect. We support our people through the provision of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave
• Annual leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave
• 36.25 hour full-time working week
• Flexible working options
• Attractive options for salary packaging
• Staff study assistance and paid study leave
• Fitness Passport
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped facilities including an on-campus childcare centre and primary school, cafes, hairdresser, post office, medical centre and gym.

HOW TO APPLY

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

Applications close on Sunday, 21 September at 11.55pm.

If you're passionate about technology and keen to be part of a high-performance, innovative team, we'd love to hear from you!