We're Hiring!

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for a Client Services Officer to join our team in the Student Services Directorate.

• Continuing position
• Part-time: 20 hours per week, Monday to Friday, 9:00 AM to 1:00 PM
• Located at the Cairns Nguma-bada campus, Smithfield
• HEWL 5: $78,740 - $89,310 per annum (pro-rata) plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits.

ABOUT THE ROLE

You’ll deliver high-quality customer service, responding to student enquiries in a consistent, skilled and knowledgeable manner to enhance the student experience at JCU. You will provide timely information and accurate advice, and support students to connect with specialist university services, including student counselling, disability support and careers advice. You will support the efficient operation of these teams, undertaking administrative activities for the Inclusion, Wellbeing and Outreach Unit.

QUALIFICATIONS, SKILLS AND EXPERIENCE

As an experienced customer service superstar, you’re accustomed to managing high numbers of enquiries in person, via phone and email, providing information and advice whilst exercising confidentiality and discretion. You will demonstrate strong communication and interpersonal skills, including the ability to manage sensitive or challenging conversations in a professional and respectful manner, and the ability to engage effectively with people from a variety of backgrounds. You’re familiar with the interpretation and application of policies, procedures and processes with ability to acquire proficient knowledge to inform others. With effective organisational and problem-solving skills, you’re able to manage your own workflow and prioritise to ensure deadlines and targets are met in a high-volume work environment. You’re also proficient in a range of software applications including the Microsoft Officer suite with ability to adapt to the use of new software packages with high attention to detail.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of:

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Cash out annual leave and time in lieu options
• Attractive options for salary packaging
• Professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site cafes, sporting and fitness facilities.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. 

Applications close on Sunday 29 March at 11:55 PM AEST.

For any enquiries about the role, please contact Tanya Gleeson Rodney - tanya.rodney@jcu.edu.au.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

 James Cook University encourages people from all backgrounds who meet role requirements to apply.  We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.