We're Hiring!

• Full time 36.25 hours per week
• Fixed term contract to 1/5/2028
• HEWL 5 $78,740 - $89,310 + 17% Super & great benefits
• Based in Cairns at the  JCU Ideas Lab
• Contribute to innovative research initiatives that connect industry, community, and higher degree researchers.
• Join a collaborative and forward-thinking team driving innovation across Northern Queensland.
• Enjoy a dynamic role combining marketing, events, and stakeholder engagement in a vibrant tropical setting.

About the role

James Cook University (JCU) is seeking a proactive and creative Innovation Officer to support the JCU Ideas Lab within the Graduate Research School.

In this varied and fast-paced role, you will deliver high-quality operational, marketing, and engagement support to enhance the visibility and impact of innovation initiatives, particularly those involving Higher Degree by Research (HDR) candidates.

You will play a key role in strengthening JCU’s innovation ecosystem by coordinating events, managing digital communications, and supporting partnerships across campuses, industry, and the broader community.

Key responsibilities

• Develop and implement digital marketing and communication strategies to promote JCU Ideas Lab programs.
• Manage digital platforms, create engaging multimedia content, and monitor analytics to optimise reach and engagement.
• Coordinate and deliver events, workshops, and industry engagement activities, including logistics and stakeholder communication.
• Provide high-level administrative and operational support, including maintaining CRM systems, reporting, and financial processes.
• Support partnership development and contribute to innovation initiatives, impact reporting, and case studies.

About you

You are an organised and motivated professional with strong communication skills and a passion for innovation and engagement. You thrive in a collaborative environment and enjoy balancing multiple priorities while delivering high-quality outcomes.

You will bring:

• A relevant bachelor’s degree in Business, Marketing, Communications, E-Commerce, or a related field, with experience aligned to HEWL 5.
• Experience in digital marketing, event coordination, or administrative support.
• Strong written and verbal communication skills, with the ability to engage diverse stakeholders.
• Excellent organisational and problem-solving skills, with the ability to manage competing deadlines.
• Proficiency in digital tools and social media platforms (experience with Canva, Adobe Creative Suite, or similar is highly regarded).
• Experience in higher education or innovation environments (desirable).

Why work at JCU

As Australia’s university for the Tropics, JCU offers a purpose-driven and inclusive workplace where your work contributes to a sustainable future for tropical regions worldwide.

• 5 weeks annual leave + leave loading
• Flexible work arrangements
• Up to 12 months paid parental leave
• Salary packaging options
• Paid study leave and professional development opportunities
• Fitness Passport and health insurance discounts
• Free Employee Assistance Program (coaching and counselling)

How to apply

Click the ‘Apply’ button and follow the steps to submit your application:

• Complete the application form
• Upload your resume
• Upload a cover letter outlining your relevant experience and how you meet the key requirements

For a confidential discussion or further information, please contact Dr Samantha Horseman on 0419 839 907 or via email samantha.horseman@jcu.edu.au