We're Hiring!

• Full-time 36.25 hours per week
• Fixed term to 31 May 2027
• HEWL 5 $78,740 - $89,310 + 17% super
• Based at The Cairns Institute

The Administration Officer provides high‑quality administrative, organisational and customer service support to FNQ Connect, ensuring efficient day‑to‑day operations and excellent service to staff, students and stakeholders.

Key Responsibilities

• Deliver professional administrative and secretarial support aligned with University processes
• Prepare accurate correspondence, documents, data entry and maintain systems.
• Coordinate workflow, scheduling, meetings and diary management.
• Provide timely communication and stakeholder support.
• Contribute to continuous service and process improvements.

What You Bring

• Qualifications/experience aligned with HEWL 5 and the JCU Enterprise Agreement.
• Strong written and interpersonal communication skills with attention to detail.
• Experience with Microsoft applications and databases
• Proven customer service skills and ability to manage high enquiry volumes.
• Effective organisational and time‑management skills; ability to prioritise.
• Ability to work independently and as part of a team
• Experience with Monday.Com and Salesforce preferred

Why work at JCU

JCU offers a supportive and inclusive work environment guided by our values of Excellence, Authenticity, Integrity and Respect. You’ll have the opportunity to contribute to meaningful outcomes for regional and rural communities while working with committed professionals in a purpose-driven university. We Offer:

• 5 weeks annual leave + leave loading
• Flexible work arrangements
• Up to 12 Months paid parental leave
• Salary packaging options
• Paid study leave & staff development programs
• Fitness Passport & health insurance discounts
• Free Employee Assistance Program (coaching & counselling)

How To Apply

Click the ‘apply’ button where you will be asked to complete an application form or alternatively, please apply directly via the via the JCU careers page and follow the below steps:

• Complete the application form
• Upload your current resume
• Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role. 

For any enquiries about the role, please contact Eleanor Louden via email eleabour.louden@jcu.edu.au